FAQs
🛍️ Ordering & Products
Do you make everything yourself?
Yes! Every sticker, bookmark, and printable in Jaetee’s Tidbits is designed, printed, and packed by me in my little home studio. Each order is made with care and a sprinkle of cozy joy.
Are your stickers waterproof?
Most of my stickers are printed on high-quality matte vinyl that’s water-resistant, but not fully waterproof. They’re perfect for planners, notebooks, and laptops — just avoid prolonged water exposure.
Do you take custom orders?
At the moment, I don’t take custom or personalized requests, but I love hearing your ideas! Feel free to message me if you’d like to see something specific in the future.
🚚 Shipping & Delivery
Where do you ship from?
All orders are shipped from the UK.
Do you ship internationally?
Yes! I ship worldwide. International shipping rates are automatically calculated at checkout, and free shipping is available for larger orders (Free UK over £25, International over £40).
How long will my order take to arrive?
- UK orders: usually arrive within 2–5 business days.
- International orders: can take anywhere from 1–4 weeks depending on location and customs.
- You’ll receive a confirmation email once your order has shipped.
Do you offer tracking?
Standard shipping doesn’t include tracking by default, but you can upgrade to tracked shipping at checkout if you’d like extra peace of mind.
🧾 Returns & Issues
Can I return my order?
Because of the handmade and small-batch nature of my items, I don’t accept returns or exchanges unless the product arrives damaged or defective.
If something’s wrong with your order, please contact me within 7 days of delivery and I’ll make it right.
My order arrived damaged — what should I do?
I’m so sorry that happened! Please email me with your order number and a photo of the damaged item, and I’ll replace or refund it right away.
💻 Digital Downloads
How do I access my printable colouring pages or inserts?
Once your payment is confirmed, you’ll receive an email with a download link. You can also access your files anytime through your Shopify account.
Can I share or resell the digital files?
No — all digital downloads are for personal use only. You can print them as many times as you like for yourself, but redistribution or resale isn’t allowed.
💕 Other Questions
Do you offer gift wrapping?
Yes! I offer simple, eco-friendly wrapping with twine and a kraft tag. You can add a gift note during checkout if you’d like to send a cozy surprise to someone special.
How can I contact you?
You can reach me anytime through the Contact page. I usually reply within 1–2 business days.
🌸 Thank You
Thank you so much for supporting my small business! Every order, message, and review truly means the world. You’re helping me do what I love — one cozy tidbit at a time. 💌